Frequently Asked Questions

Our centralized facility comprises 28,000 sq.ft of pharmaceutical-grade storage space built strictly to Good Storage Practices (GSP) standards. Our climate-managed architecture includes:

• Walk-in Cold Rooms (2°C to 8°C): Dedicated chambers equipped with dual reciprocating compressors, automatic switchovers, and continuous IoT digital loggers for biologics, insulin, and vaccines.
• Controlled Room Temperature (< 25°C): Thermally insulated staging halls with HVAC ducting for solid dosages, oral liquids, and sensitive antibiotics.
• Standard Ambient Racking: Dust-free, epoxy-coated industrial flooring with heavy-duty pallet racking and multi-directional reach trucks.

GK Pharmaceuticals operates a premier multi-district distribution network reaching every corner of Eastern India:

• Bihar: 100% active coverage across all 38 districts (including Patna, Gaya, Muzaffarpur, Bhagalpur, Darbhanga, and Purnia).
• Jharkhand: Strategic daily and alternate-day dispatches across 24 districts (Ranchi, Jamshedpur, Dhanbad, Bokaro, and Deoghar).
• Delivery Timelines: Standard orders within core metropolitan hubs are fulfilled within 24 hours, while remote tier-3 / interior clinical centers are reached within 36 to 48 hours.

We deploy validated cold-chain SOPs designed to prevent excursions even during harsh summer peak temperatures:

• Refrigerated Vehicles: Dedicated temperature-monitored reefers with live cabin telemetry.
• Validated Thermal Shippers: High-density expanded polystyrene (EPS) / polyurethane (PUR) shipper boxes with phase-change material (PCM) gel packs conditioned to specific freezing curves.
• Transit Data Loggers: Disposable or multi-use USB/Bluetooth temperature loggers included inside consignments for receiver verification upon arrival.

We integrate enterprise pharmaceutical ERP systems paired with handheld barcode / 2D DataMatrix scanners at every checkpoint. Every SKU is tracked across its complete lifecycle using FEFO (First-Expired, First-Out) and FIFO (First-In, First-Out) algorithms, ensuring zero shelf stagnation and automated batch traceability.

GK Pharmaceuticals operates under full statutory compliance with state and central regulators:

• Wholesale Drug Licenses: Forms 20B and 21B issued by the State Drug Licensing Authority.
• GSDP & GDP Framework: Strict adherence to WHO Good Storage and Distribution Practices guidelines.
• Statutory Fire & Environmental: State Fire NOCs, anti-rodent pest management certifications, and dual industrial diesel generator backup power (24x7 redundancy).

Our ERP automated alert triggers flag batches reaching 6 months and 3 months prior to expiry. Near-expiry items are automatically restricted from invoicing and moved into segregated, secure red-zone holding areas. Reverse logistics, credit notes, and scrap certifications are settled in strict coordination with the manufacturer's standard operating procedures.

We offer a frictionless 4-step onboarding protocol:

• 1. Requirement Appraisal & SLA Drafting: Discussion of SKU volumes, pallet allocations, credit structures, and territorial boundaries.
• 2. Regulatory Documentation: Exchange of Drug Licenses, GST registrations, Principal Authorization letters, and power-of-attorney documents.
• 3. System Integration: Setting up data channels for EDI / electronic invoice generation, order feeding, and master item listing.
• 4. Initial Consignment Inwarding: Batch receiving, quality inspection, barcoding, and immediate market distribution launch within 7–10 working days.

Yes. Based on mutually agreed terms with our principal manufacturing companies, we execute computerized computerized billing, cash collection reconciliation, bank guarantee vetting, and tailored commercial credit cycles to authorized wholesale stockists and institutional hospital buyers.

Our centralized facility is safeguarded by 24x7 perimeter CCTV coverage with 90-day DVR retention, round-the-clock trained security personnel, biometric door access to cold rooms and high-value drug bays, multi-zone smoke detectors, hydrants, and complete commercial transit and storage insurance coverage against natural or accidental contingencies.

Yes. We operate an emergency on-call desk 24 hours a day, 365 days a year for life-saving drugs, oncology formulations, critical care injectables, and surgical emergency replenishments. Authorized hospital requisitions are processed and dispatched on priority regardless of routine business holidays.